{"id":2477,"date":"2018-02-05T13:43:30","date_gmt":"2018-02-05T12:43:30","guid":{"rendered":"https:\/\/healthone.be\/support\/"},"modified":"2026-03-02T23:56:04","modified_gmt":"2026-03-02T22:56:04","slug":"support","status":"publish","type":"page","link":"https:\/\/healthone.be\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

<\/div><\/div><\/div>

Explorez notre page <\/span>FAQ<\/u> <\/span><\/a>ou contactez-nous<\/span>
\n_<\/span><\/h3>\n
\n
<\/div>\n<\/div>\n<\/div>

Nos collaborateurs sont \u00e0 votre enti\u00e8re disposition pour vous aider rapidement et efficacement.<\/span><\/h4>\n<\/div>
<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>
<\/i><\/div><\/div>
<\/div><\/div><\/div>
Contact<\/h6>\n

Nous sommes joignables du lundi au vendredi, entre 8h30 et 17h30.
\nEnvoyez-nous un e-mail<\/a> ou appelez le 02 724 00 91.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>
<\/div><\/div><\/div>
LogMeIn<\/h6>\n

Pour faciliter la r\u00e9solution de votre probl\u00e8me technique, notre \u00e9quipe vous proposera de prendre le contr\u00f4le de votre logiciel \u00e0 distance.
\nAcc\u00e9der \u00e0 la plateforme de contr\u00f4le \u00e0 distance :<\/p>\n<\/div>

<\/i>Donner le contr\u00f4le du PC au technicien<\/span><\/a><\/div>

En cas de besoin, t\u00e9l\u00e9chargez ici le logiciel TeamViewer.<\/a><\/span><\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>
<\/div><\/div><\/div>
<\/i>Dashboard Intermutualiste<\/span><\/a><\/div>
<\/div><\/div><\/div><\/div><\/div>
<\/i><\/div><\/div>
<\/div><\/div><\/div>
Quel mat\u00e9riel utiliser pour HealthOne ?<\/h6>\n

Voici les sp\u00e9cifications techniques recommand\u00e9es pour une utilisation confortable du logiciel HealthOne :
\n. Processeur : Type Intel X64 (i7 ou i9)
\n(Attention :<\/strong> Il n\u2019est pas possible d\u2019installer une base de donn\u00e9es locale sur des PC \u00e9quip\u00e9s d\u2019un processeur ARM. Ce type d\u2019ordinateurs n\u2019est donc pas compatible avec HealthOne.)
\n. M\u00e9moire RAM : 16 Go ou plus
\n. Disque dur :SSD 250 Go ou plus<\/p>\n

Remarque\u00a0: l\u2019id\u00e9al serait d\u2019avoir un disque dur pour l\u2019Operating system et un autre pour les donn\u00e9es
\n. Operating System : Windows 11 Pro
\n. Imprimante : Cabl\u00e9e via RJ 45 ou connect\u00e9e par Wifi ou USB<\/p>\n

Pour une question de confort, nous vous recommandons une imprimante 2 bacs (A 4 et format DL)<\/p>\n

Remarque\u00a0: Nous n\u2019offrons pas de support d\u2019installation et\/ou configuration des imprimantes.<\/p>\n

Scanner\u00a0: La fonctionnalit\u00e9 de \u2018scan to smb\u2019 doit \u00eatre disponible afin de pouvoir relier la fonction dans HealthOne<\/p>\n

R\u00e9seau\u00a0: Pour une utilisation confortable de Healthone\u00a0: (mais ausssi pour les interventions techniques de notre support). il est pr\u00e9f\u00e9rable que la liaison Serveur-PC Client se fasse par c\u00e2ble. Un r\u00e9seau sans-fil fonctionnera aussi simplement il a ses limites dans beaucoup de cas de figure.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>
<\/div>
<\/div><\/div><\/div><\/div><\/div>

CONTACTEZ-NOUS<\/span><\/h2>\n
\n
<\/div>\n<\/div>\n<\/div>
<\/div><\/div><\/div>
<\/i><\/div>

Adresse<\/h2><\/div>
<\/div>
\n

HealthOne<\/span>
\nRoute de Lennik 451<\/span>
\n1070 Anderlecht<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/div>

Recevoir la newsletter ?<\/h2><\/div>
<\/div>
\n

Inscrivez-vous ici<\/a>
\nEt recevez les derni\u00e8res nouvelles de HealthOne dans votre bo\u00eete de r\u00e9ception !<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/div>

Questions ou informations ?<\/h2><\/div>
<\/div>
\n

Pour toute question concernant les licences, la facturation ou une demande g\u00e9n\u00e9rale :<\/span>
\ninfo@healthone.be<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/div>

Support applicatif<\/h2><\/div>
<\/div>
\n

T\u00e9l : 02 724 00 91<\/span>
\nDu lundi au vendredi<\/span>
\nEntre 8h30 \u00e0 17h30<\/span>
\nsupport@healthone.be<\/a><\/span><\/p>\n

\n
<\/div>\n<\/div>\n<\/div><\/div><\/div>
<\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2477","page","type-page","status-publish","hentry"],"yoast_head":"\nEnvoyez-nous un e-mail \u00e0 support@healthone.be<\/title>\n<meta name=\"description\" content=\"Support HealthOne \u2013 Aide, documentation et assistance\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/healthone.be\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Support HealthOne \u2013 Aide, documentation et assistance\" \/>\n<meta property=\"og:url\" content=\"https:\/\/healthone.be\/fr\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"HDMP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/healthone.cegedim\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-02T22:56:04+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@HealthOne_be\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/healthone.be\\\/fr\\\/support\\\/\",\"url\":\"https:\\\/\\\/healthone.be\\\/fr\\\/support\\\/\",\"name\":\"Envoyez-nous un e-mail \u00e0 support@healthone.be\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/healthone.be\\\/#website\"},\"datePublished\":\"2018-02-05T12:43:30+00:00\",\"dateModified\":\"2026-03-02T22:56:04+00:00\",\"description\":\"Support HealthOne \u2013 Aide, documentation et assistance\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/healthone.be\\\/fr\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/healthone.be\\\/fr\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/healthone.be\\\/fr\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/healthone.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/healthone.be\\\/#website\",\"url\":\"https:\\\/\\\/healthone.be\\\/\",\"name\":\"HDMP\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/healthone.be\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/healthone.be\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/healthone.be\\\/#organization\",\"name\":\"HealthOne\",\"alternateName\":\"HDMP\",\"url\":\"https:\\\/\\\/healthone.be\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/healthone.be\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/healthone.be\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/healthone_corp_squarelogo2023.webp\",\"contentUrl\":\"https:\\\/\\\/healthone.be\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/healthone_corp_squarelogo2023.webp\",\"width\":945,\"height\":945,\"caption\":\"HealthOne\"},\"image\":{\"@id\":\"https:\\\/\\\/healthone.be\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/healthone.cegedim\",\"https:\\\/\\\/x.com\\\/HealthOne_be\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/healthonecegedim\",\"https:\\\/\\\/www.instagram.com\\\/healthone.be\\\/\"],\"description\":\"HealthOne is al meer dan 40 jaar een vertrouwde partner voor huisartsen en zorgverleners in Belgi\u00eb. Als onderdeel van de Cegedim Group ontwikkelt HealthOne innovatieve medische software die zorgprofessionals ondersteunt bij effici\u00ebnte praktijkvoering, veilige gegevensuitwisseling en hoogwaardige pati\u00ebntenzorg. Met HealthOne NOVA, het moderne cloudgebaseerde elektronisch medisch dossier, combineert HealthOne gebruiksgemak, betrouwbaarheid en toekomstgerichte technologie\u00ebn zoals artifici\u00eble intelligentie, interoperabiliteit en beveiligde cloudhosting. Meer dan 3.000 zorgverleners vertrouwen dagelijks op de oplossingen van HealthOne voor hun praktijk.\",\"email\":\"info@healthone.be\",\"telephone\":\"027240092\",\"legalName\":\"Health Data Management Partners NV\",\"foundingDate\":\"1986-06-01\",\"vatID\":\"BE0429029713\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Envoyez-nous un e-mail \u00e0 support@healthone.be","description":"Support HealthOne \u2013 Aide, documentation et assistance","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/healthone.be\/fr\/support\/","og_locale":"fr_FR","og_type":"article","og_title":"Support","og_description":"Support HealthOne \u2013 Aide, documentation et assistance","og_url":"https:\/\/healthone.be\/fr\/support\/","og_site_name":"HDMP","article_publisher":"https:\/\/www.facebook.com\/healthone.cegedim","article_modified_time":"2026-03-02T22:56:04+00:00","twitter_card":"summary_large_image","twitter_site":"@HealthOne_be","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/healthone.be\/fr\/support\/","url":"https:\/\/healthone.be\/fr\/support\/","name":"Envoyez-nous un e-mail \u00e0 support@healthone.be","isPartOf":{"@id":"https:\/\/healthone.be\/#website"},"datePublished":"2018-02-05T12:43:30+00:00","dateModified":"2026-03-02T22:56:04+00:00","description":"Support HealthOne \u2013 Aide, documentation et assistance","breadcrumb":{"@id":"https:\/\/healthone.be\/fr\/support\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/healthone.be\/fr\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/healthone.be\/fr\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/healthone.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/healthone.be\/#website","url":"https:\/\/healthone.be\/","name":"HDMP","description":"","publisher":{"@id":"https:\/\/healthone.be\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/healthone.be\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/healthone.be\/#organization","name":"HealthOne","alternateName":"HDMP","url":"https:\/\/healthone.be\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/healthone.be\/#\/schema\/logo\/image\/","url":"https:\/\/healthone.be\/wp-content\/uploads\/2026\/05\/healthone_corp_squarelogo2023.webp","contentUrl":"https:\/\/healthone.be\/wp-content\/uploads\/2026\/05\/healthone_corp_squarelogo2023.webp","width":945,"height":945,"caption":"HealthOne"},"image":{"@id":"https:\/\/healthone.be\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/healthone.cegedim","https:\/\/x.com\/HealthOne_be","https:\/\/www.linkedin.com\/company\/healthonecegedim","https:\/\/www.instagram.com\/healthone.be\/"],"description":"HealthOne is al meer dan 40 jaar een vertrouwde partner voor huisartsen en zorgverleners in Belgi\u00eb. Als onderdeel van de Cegedim Group ontwikkelt HealthOne innovatieve medische software die zorgprofessionals ondersteunt bij effici\u00ebnte praktijkvoering, veilige gegevensuitwisseling en hoogwaardige pati\u00ebntenzorg. Met HealthOne NOVA, het moderne cloudgebaseerde elektronisch medisch dossier, combineert HealthOne gebruiksgemak, betrouwbaarheid en toekomstgerichte technologie\u00ebn zoals artifici\u00eble intelligentie, interoperabiliteit en beveiligde cloudhosting. Meer dan 3.000 zorgverleners vertrouwen dagelijks op de oplossingen van HealthOne voor hun praktijk.","email":"info@healthone.be","telephone":"027240092","legalName":"Health Data Management Partners NV","foundingDate":"1986-06-01","vatID":"BE0429029713","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"_links":{"self":[{"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/pages\/2477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/comments?post=2477"}],"version-history":[{"count":125,"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/pages\/2477\/revisions"}],"predecessor-version":[{"id":12231,"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/pages\/2477\/revisions\/12231"}],"wp:attachment":[{"href":"https:\/\/healthone.be\/fr\/wp-json\/wp\/v2\/media?parent=2477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}