{"id":7424,"date":"2020-07-16T23:18:28","date_gmt":"2020-07-16T22:18:28","guid":{"rendered":"https:\/\/healthone.be\/?page_id=7424"},"modified":"2026-03-02T23:44:42","modified_gmt":"2026-03-02T22:44:42","slug":"faqhealthone","status":"publish","type":"page","link":"https:\/\/healthone.be\/fr\/faqhealthone\/","title":{"rendered":"FAQ HealthOne"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-background-color:var(--awb-custom_color_10);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1289.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Questions fr\u00e9quentes sur HealthOne<\/span><\/h1>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Ces derniers mois, nos \u00e9quipes ont enrichi HealthOne et notre nouvelle application cloud, HealthOne NOVA, avec de nouvelles instructions de travail et des guides pratiques.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Ils ont \u00e9t\u00e9 con\u00e7us \u00e0 partir des questions des utilisateurs et des situations rencontr\u00e9es sur le terrain \u2014 pour vous permettre d\u2019avancer plus rapidement et en toute autonomie.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Tout est d\u00e9sormais disponible directement dans l\u2019application, via le menu Aide ou l\u2019ic\u00f4ne ?.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Vous y trouverez des explications, des astuces et des exemples exactement au moment o\u00f9 vous en avez besoin, pendant votre travail dans HealthOne ou NOVA.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">SUPPORT APPLICATION :\u00a0<a style=\"color: #ffffff;\" href=\"mailto:support@healthone.be\">support@healthone.be<\/a><\/span><br \/>\n<span style=\"color: #ffffff;\">T\u00e9l : 02 724 00 91<\/span><br \/>\n<span style=\"color: #ffffff;\">Du lundi au vendredi de 8h30 \u00e0 17h30<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">SUPPORT ADMINISTRATIF : <a style=\"color: #ffffff;\" href=\"mailto:info@healthone.be\">info@healthone.be<\/a><\/span><br \/>\n<span style=\"color: #ffffff;\">Support administratif concernant nos licences, factures et le panel THIN<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-bottom:60px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h2 style=\"text-align: center;\"><span style=\"color: #aba200;\">CONTACTEZ-NOUS<\/span><\/h2>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 373px; top: -0.5625px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-margin-top:40px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-4 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-icon-on-side content-left fusion-delayed-animation\" style=\"--awb-margin-top:18px;--awb-margin-bottom:18px;--awb-hover-accent-color:#aba200;--awb-circle-hover-accent-color:#aba200;\" data-animation-delay=\"300\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.6\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 300ms;animation-duration: 300ms;\"><i style=\"border-color:transparent;border-width:0px;background-color:#aba200;box-sizing:content-box;height:70px;width:70px;line-height:70px;border-radius:50%;font-size:35px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-map-marker-alt fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:25px;--fontSize:25;line-height:1.30;padding-left:90px;\">Adresse<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><span style=\"color: #747474;\">HealthOne<\/span><br \/>\n<span style=\"color: #747474;\">Route de Lennik 451<\/span><br \/>\n<span style=\"color: #747474;\">1070 Anderlecht<\/span><\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.6\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 300ms;animation-duration: 300ms;\"><i style=\"border-color:transparent;border-width:0px;background-color:#aba200;box-sizing:content-box;height:70px;width:70px;line-height:70px;border-radius:50%;font-size:35px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-bullhorn fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:25px;--fontSize:25;line-height:1.30;padding-left:90px;\">Recevoir la newsletter ?<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><a href=\"http:\/\/eepurl.com\/hXXOp9\" target=\"_blank\" rel=\"noopener\">Inscrivez-vous ici<\/a><br \/>\n<span style=\"color: #747474;\">Et recevez les derni\u00e8res nouvelles de HealthOne dans votre bo\u00eete de r\u00e9ception !<\/span><\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.6\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 300ms;animation-duration: 300ms;\"><i style=\"border-color:transparent;border-width:0px;background-color:#aba200;box-sizing:content-box;height:70px;width:70px;line-height:70px;border-radius:50%;font-size:35px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-envelope-open-text fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:25px;--fontSize:25;line-height:1.30;padding-left:90px;\">Questions ou informations ?<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><span style=\"color: #707070;\">Pour toute question concernant les licences, la facturation ou une demande g\u00e9n\u00e9rale :<\/span><br \/>\n<a href=\"mailto:info@healthone.be\">info@healthone.be<\/a><\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-content-padding-left:90px;\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-box icon-hover-animation-pulsate fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.6\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\" style=\"-webkit-animation-duration: 300ms;animation-duration: 300ms;\"><i style=\"border-color:transparent;border-width:0px;background-color:#aba200;box-sizing:content-box;height:70px;width:70px;line-height:70px;border-radius:50%;font-size:35px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-headset fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:25px;--fontSize:25;line-height:1.30;padding-left:90px;\">Support applicatif<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><span style=\"color: #747474;\">T\u00e9l : 02 724 00 91<\/span><br \/>\n<span style=\"color: #747474;\">Du lundi au vendredi<\/span><br \/>\n<span style=\"color: #747474;\">Entre 8h30 \u00e0 17h30<\/span><br \/>\n<span style=\"color: #747474;\"><a style=\"color: #747474;\" href=\"mailto:support@healthone.be?subject=Question%20concernant%20HealthOne&amp;body=Ch%C3%A8res%20%C3%A9quipes%20de%20HealthOne%2C%0A%0AJ'ai%20une%20question%20%2F%20remarque%20%2F%20suggestion%20%3A%0A%0A.%20Description%0A.%20Urgence%0A.%20Meilleur%20moment%20de%20contact%0A.%20Comment%20vous%20souhaitez%20%C3%AAtre%20contact%C3%A9\">support@healthone.be<\/a><\/span><\/p>\n<div id=\"gtx-trans\" style=\"position: absolute; left: -53px; top: 62px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-7424","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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